Frequently Asked Questions
Everything you need to know about our luxury outdoor collections.
What are your delivery options for garden furniture?
We offer nationwide delivery across the UK. Most in-stock items are delivered within 7-10 working days. For larger patio sets, our specialized two-man delivery team will contact you to schedule a convenient time slot.
Is your furniture weather-resistant?
Yes, our garden furniture is designed to withstand the elements. Our synthetic rattan and aluminum frames are rust-resistant and UV-stabilized. While cushions are often water-resistant, we recommend storing them in a dry place during winter or heavy rainfall.
Can I see the furniture in person before purchasing?
Absolutely. You can visit our extensive showroom in Lancashire to experience the quality and comfort of our furniture firsthand. Our expert staff are on-site to provide advice and styling tips.
What is your return policy?
We offer a 14-day return period for online orders. Items must be returned in their original packaging and in a resaleable condition. Please contact our customer service team to initiate a return or exchange.
Do you offer any warranties on your products?
Most of our garden furniture sets come with a manufacturer's warranty ranging from 2 to 10 years, covering structural defects and UV fading. Specific warranty lengths are listed on each individual product page.
How should I maintain my outdoor furniture?
For rattan and metal furniture, a simple wash with warm soapy water is sufficient. For teak items, you may choose to apply specialized oil to maintain its golden color or allow it to naturally age to a silver-grey patina.